The following good practice tools/resources are available to assist advisers with contacting other creditors. This list will be added to as further tools/resources are identified:
- Frozen Interest Charges Follow Up This letter can be used when a creditor has accepted an offer of payment but has not confirmed that interest and/or charges will not be added to the account.
- Consumer Credit Letter This letter can be used when an adviser needs to see a copy of the client’s credit agreement and/or statement of account. An adviser may also need to see other relevant documents, for example, a bill of sale, and can use the letter for this purpose. The creditor has to comply with this request so it may be helpful in a situation where they have not been co-operative so far. The Financial Conduct Authority guidance on Section 77/78 requests can be found in CONC 13