Latest quality updates

Here you’ll find the latest news and updates from the MaPS Service Performance, Quality & Standards team

Money and Pensions Service (MaPS) Statement: Update on MaPS Quality Assurance Framework | The Money and Pensions Service

May 2022 updates

MaPS standards update 4th May 2022

MaPS standards DA testing clarification questions May update

MaPS standards update May 27th 2022

June 2022 updates

MaPS Standards update 6th June 2022

MaPS calibration guidance V1

Calibration service level agreement V1

Quality Requirements Update 25th March 2022

July 2022 updates

MaPS Standards update 25th July 2022

September 2022 updates

Quality Requirements Update September 2022

November 2022 updates

MaPS Standards (customer facing) update November 2022

February 2023 updates

MaPS Standards (customer facing) update February 2023

MaPS Standards (customer facing) update 2 February 2023

Test and Learn Summary January 2023

MaPS Standards Customer Facing guidance V2.1 DRO February 2023

MaPS Standards Customer Facing Guidance V3.2 February 2023

Submissions SLA April to June – February 2023

Appeals Submissions Template v1

March 2023 updates

MaPS Standards Customer facing Case Eligibility

MaPS SPQS March update

April 2023 updates

MaPS Standards Control Self Assessment Tool Guide

MaPS SPQS April update

June 2023 updates

MaPS SPQS June update

July 2023 updates

Let’s Talk MaPS Standards July 2023

August 2023 updates

MaPS SPQS August update

Advice Asssessor Toolkit Briefing Recording – 30th August

Advice Assessor Toolkit Briefing Slides – 30th August

September 2023 updates

MaPS SPQS September update

October 2023 updates

SPQS Quarterly update Q2 2023-24

November 2023 updates

MaPS SPQS November update

December 2023 updates

MaPS SPQS December update

January 2024 updates

SPQS Quarterly update Q3 2023-24

February 2024 updates

MaPS SPQS February update

March 2024 updates

MaPS SPQS March update

LATEST VERSION – MaPS Standards Customer Facing Guidance V2.2 DRO Feb 2024