Here you’ll find the latest news and updates from the MaPS Customer Experience and Quality team
June 2025 updates
May 2025 updates
MaPS Standards Advice Assessor Toolkit V2.4.1 – Digital Overlay
March 2025 updates
January 2025 updates
December 2024 updates
November 2024 updates
September 2024 updates
August 2024 updates
June 2024 updates
May 2024 updates
LATEST VERSION – MaPS Standards Customer Facing Guidance V3.3 March 2024
April 2024 updates
Breathing Space and Court Judgments with Unknown Creditors
March 2024 updates
February 2024 updates
LATEST VERSION – MaPS Standards Customer Facing Guidance V2.2 DRO Feb 2024
January 2024 updates
SPQS Quarterly update Q3 2023-24
December 2023 updates
November 2023 updates
October 2023 updates
SPQS Quarterly update Q2 2023-24
September 2023 updates
August 2023 updates
Advice Asssessor Toolkit Briefing Recording – 30th August
Advice Assessor Toolkit Briefing Slides – 30th August
July 2023 updates
Let’s Talk MaPS Standards July 2023
June 2023 updates
April 2023 updates
MaPS Standards Control Self Assessment Tool Guide
March 2023 updates
MaPS Standards Customer facing Case Eligibility
February 2023 updates
MaPS Standards (customer facing) update February 2023
MaPS Standards (customer facing) update 2 February 2023
Test and Learn Summary January 2023
MaPS Standards Customer Facing guidance V2.1 DRO February 2023
MaPS Standards Customer Facing Guidance V3.2 February 2023
Submissions SLA April to June – February 2023
Appeals Submissions Template v1
November 2022 updates
MaPS Standards (customer facing) update November 2022
September 2022 updates
Quality Requirements Update September 2022
July 2022 updates
MaPS Standards update 25th July 2022
June 2022 updates
MaPS Standards update 6th June 2022
Calibration service level agreement V1
Quality Requirements Update 25th March 2022
May 2022 updates
MaPS standards update 4th May 2022
MaPS standards DA testing clarification questions May update