Here you’ll find the latest news and updates from the MaPS Service Performance, Quality & Standards team
May 2022 updates
MaPS standards update 4th May 2022
MaPS standards DA testing clarification questions May update
MaPS standards update May 27th 2022
June 2022 updates
MaPS Standards update 6th June 2022
Calibration service level agreement V1
Quality Requirements Update 25th March 2022
July 2022 updates
MaPS Standards update 25th July 2022
September 2022 updates
Quality Requirements Update September 2022
November 2022 updates
MaPS Standards (customer facing) update November 2022
February 2023 updates
MaPS Standards (customer facing) update February 2023
MaPS Standards (customer facing) update 2 February 2023
Test and Learn Summary January 2023
MaPS Standards Customer Facing guidance V2.1 DRO February 2023
MaPS Standards Customer Facing Guidance V3.2 February 2023
Submissions SLA April to June – February 2023
Appeals Submissions Template v1
March 2023 updates
MaPS Standards Customer facing Case Eligibility
April 2023 updates
MaPS Standards Control Self Assessment Tool Guide
June 2023 updates
July 2023 updates
Let’s Talk MaPS Standards July 2023
August 2023 updates
Advice Asssessor Toolkit Briefing Recording – 30th August
Advice Assessor Toolkit Briefing Slides – 30th August
September 2023 updates
October 2023 updates
SPQS Quarterly update Q2 2023-24
November 2023 updates
December 2023 updates
January 2024 updates
SPQS Quarterly update Q3 2023-24
February 2024 updates
March 2024 updates
LATEST VERSION – MaPS Standards Customer Facing Guidance V2.2 DRO Feb 2024